Frequently asked questions

Will you send me tracking information once my canvas has shipped?


Yes, we will email you once your order has shipped with your tracking number.




What are your shipping options?


We offer Standard Shipping. You will receive your order within 10-14 business days.




If my order contains multiple items, when will they ship?


Your order will ship once all items in the order are ready. If you need part of an order sooner, get in touch with us and we’ll do our best to accommodate you!




Who do you ship with?


We ship using the best carrier available to us for a given destination and delivery timeline.




Why do you charge my credit card before my product has been produced?


Why do you charge my credit card before my product has been produced? A: Because everything we make is custom and produced on-demand, we must bill you in advance before beginning work.




My piece has been damaged upon arrival. What do I do?


While we make every effort to ensure your canvas arrives in perfect condition, sometimes things happen. Hold on to packaging, take pictures of damage if possible and contact us. We will ship out a reprint ASAP.




I'm not happy with the piece I received, how do I go about returning it?


Before you return it, let us reprint it for you. We’re 100% committed to making you happy. If you absolutely want a refund, contact us.





© 2020 by Annette Winkler LLC 

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